Wednesday, February 24, 2021

Outsourcing : Intelcia internationalise son Graduate Program | Consonews


  • A 3-year fast track via a training and certification course
  • Direct mentoring by members of the Management Committee
  • Objective: to train future managers and leaders of the Group to support its expansion

With its latest developments in the United States, Latin America and the Caribbean, Intelcia is now positioned as a global outsourcing player with a presence in 17 countries and a workforce of 30,000 employees at the end of 2021.

The Group is therefore entering a new phase of growth after establishing itself among the leaders of the French-speaking market. Thus, to consolidate its presence in its new English-speaking territories and continue to develop its activity on the 3 continents -Africa, Europe, America-, Intelcia has decided to go on the offensive on the “Talents” market by focusing on international plan its “Graduate Program“. A specific recruitment and training program launched in 2016 and intended for graduates of French grandes écoles. In the viewfinder, and to name a few, HEC Paris, ESSEC Business School, ESCP Europe, EM Lyon, EDHEC Business School… for business schools and Paris Tech, Polytechnique, Mines Paristech, Centrale-Supelec… for schools engineers. Objective: to turn these talents into international managers and future leaders able to carry the Group’s expansion into new geographies but also new professions.

The “Graduate Program” offers these young talents a full three-year course, with 3 to 5 assignments lasting 6 to 12 months within the various central departments. A passage through production is required in order to fully understand the core business of the Group. The course is punctuated by a 6-month international mission. Throughout the 3 years, the talent follows a parallel course of training on project management (PMP, CAPM), management, etc.

“This program is a career accelerator that allows these young talents to access management positions after 3 years. Directly coached by the directors of the departments in which they operate, the talents manage various projects and at the same time benefit from a complete training course including certifications in project management and management ”, explains Iman Benabdallah, Director of Talent Management at Intelcia. Indeed, the program allows talents to have access to the highest decision-making bodies of the Group; which gives them the possibility of having a 360 vision of the company.

To date, 4 laureates have come from the program out of a total of 18 participants. “The objective is to equip the Group with the best skills to extend its footprint in new territories after having established itself in the top 5 French-speaking outsourcers”, adds Iman Benabdallah. For 2021, the Group intends to initially endow 7 countries of the Group taking part in the “Graduate Program” with at least 1 talent, or even more depending on each individual’s needs.

A global player in outsourcing, Intelcia has supported its clients for 20 years in the outsourcing of their operations, by combining talents, technologies and processes to offer a tailor-made service to national and international clients. In order to allow its customers to focus on their challenges and core business, Intelcia offers a global Onshore, Nearshore and Offshore offer around 4 areas of solution: Customer Relationship Management, Outsourcing of IT Solutions, BPO (Business Process Outsourcing ) and Digital Services. Present in Europe, Africa and America, across 17 countries, the group currently has nearly 27,000 employees in 56 centers *. The estimated turnover at the end of 2020 should amount to 350 million euros, with forecasts for 2021 of 400 million euros. Since 2016, Intelcia has counted the Altice Group among its shareholders; partner on which it relies to accelerate its international growth.

* including 14 partner centers in 7 countries





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